Returns & Refunds Policy

Last Updated: 2026/2/28

Thank you for shopping with us. Your satisfaction is important to us. Please review our return and refund policy carefully.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in original condition

  • All original packaging, tags, and accessories must be included

  • Return request must be submitted within 14 days of delivery

  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale / clearance items

  • Personalized or customized products

  • Perishable goods

  • Intimate or sanitary goods

  • Digital products or downloadable items

3. How to Request a Return

To initiate a return:

  1. Contact us at pandabuying711@gmail.com

  2. Provide your order number and reason for return

  3. Our support team will respond within 1–2 business days

  4. If approved, return instructions will be provided

⚠️ Please do not send items back without approval.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service.

  • We are not responsible for lost return shipments.

5. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the product and packaging

We will offer:

  • Replacement, or

  • Full refund

6. Refund Process

Once we receive and inspect the returned item:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days

  • Shipping fees are non-refundable (unless due to our error)

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you still need assistance, contact us at:
[your email address]

8. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:

[your email address]

9. Contact Information

For any questions regarding returns or refunds:

📧 Email: pandabuying711@gmail.com